Consumer/Retail Affairs Representative
Collegedale, TN Collegedale, TN Full-time Full-time $18.
48 - $23.
86 an hour $18.
48 - $23.
86 an hour 6 days ago 6 days ago 6 days ago The Consumer Affairs Correspondent is responsible for effective resolution of consumer and retail contacts via phone, mail, web and social media.
Correspondents accurately obtain and record consumer/retailer data and prepare and generate responses.
Individuals in this role will interface with consumers, retailers, members of the Field Sales Organization, other Consumer Affairs correspondents, and other McKee departments.
Pay $18.
48 - $23.
86 / hr Schedule Monday - Thursday, 8:
00 a.
m.
- 5:
00 p.
m.
Friday, 8:
00 a.
m.
- 4 :
00 p.
m.
(Other hours as needed) Job Summary Answer retail and consumer calls and inquiries.
Process and answer consumer and retail emails and letters.
Issue refunds to consumers.
Contact District Sales Representatives to request retail service and consumer home visits.
Pack and send samples and Consumer Care Packages (CCP's) as mailers to consumers.
Enter documentation and data into Consumer Affairs software system.
Maintain comprehensive knowledge of McKee Foods Corporation products.
Required Qualifications High school diploma.
2 years customer service experience or related work experience at McKee Foods.
Type/word process 40 wpm.
Excellent written and verbal communication skills.
Demonstrated personable, engaging and effective telephone personality.
Portrays a professional image and positive attitude.
Active listening skills - giving full attention to what other people are saying.
Ability to enter live data while conversing on the telephone with consumers/retailers.
Ability to maintain a high level of focus, energy and motivation while working in a fast-paced environment.
The ability to remain calm under sometimes stressful conditions.
Ability to effectively share the guiding values and message of McKee Foods Corporation.
Ability to maintain confidentiality.
Preferred Qualifications McKee Foods experience.
2 years consumer relations/customer service experience in a call center.
4 year degree in consumer studies, communication, or business administration, or related field.
Experience with or the ability to learn Excel.
Benefits Competitive pay scale.
401(k) with matching contributions.
Health insurance, including prescription drug plan.
Dental insurance.
Vision care plan.
Life insurance.
Paid time off (for vacation, holidays, sick time, personal time, etc.
).
Direct deposit payroll.
Credit Union.
Shift differential pay.
Exercise and recreation facility.
Profit-sharing program.
Short Term and Long Term Disability Insurance (Premiums Paid by the Company).
EOE, including disability/veterans .
Estimated Salary: $20 to $28 per hour based on qualifications.
48 - $23.
86 an hour $18.
48 - $23.
86 an hour 6 days ago 6 days ago 6 days ago The Consumer Affairs Correspondent is responsible for effective resolution of consumer and retail contacts via phone, mail, web and social media.
Correspondents accurately obtain and record consumer/retailer data and prepare and generate responses.
Individuals in this role will interface with consumers, retailers, members of the Field Sales Organization, other Consumer Affairs correspondents, and other McKee departments.
Pay $18.
48 - $23.
86 / hr Schedule Monday - Thursday, 8:
00 a.
m.
- 5:
00 p.
m.
Friday, 8:
00 a.
m.
- 4 :
00 p.
m.
(Other hours as needed) Job Summary Answer retail and consumer calls and inquiries.
Process and answer consumer and retail emails and letters.
Issue refunds to consumers.
Contact District Sales Representatives to request retail service and consumer home visits.
Pack and send samples and Consumer Care Packages (CCP's) as mailers to consumers.
Enter documentation and data into Consumer Affairs software system.
Maintain comprehensive knowledge of McKee Foods Corporation products.
Required Qualifications High school diploma.
2 years customer service experience or related work experience at McKee Foods.
Type/word process 40 wpm.
Excellent written and verbal communication skills.
Demonstrated personable, engaging and effective telephone personality.
Portrays a professional image and positive attitude.
Active listening skills - giving full attention to what other people are saying.
Ability to enter live data while conversing on the telephone with consumers/retailers.
Ability to maintain a high level of focus, energy and motivation while working in a fast-paced environment.
The ability to remain calm under sometimes stressful conditions.
Ability to effectively share the guiding values and message of McKee Foods Corporation.
Ability to maintain confidentiality.
Preferred Qualifications McKee Foods experience.
2 years consumer relations/customer service experience in a call center.
4 year degree in consumer studies, communication, or business administration, or related field.
Experience with or the ability to learn Excel.
Benefits Competitive pay scale.
401(k) with matching contributions.
Health insurance, including prescription drug plan.
Dental insurance.
Vision care plan.
Life insurance.
Paid time off (for vacation, holidays, sick time, personal time, etc.
).
Direct deposit payroll.
Credit Union.
Shift differential pay.
Exercise and recreation facility.
Profit-sharing program.
Short Term and Long Term Disability Insurance (Premiums Paid by the Company).
EOE, including disability/veterans .
Estimated Salary: $20 to $28 per hour based on qualifications.
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